poor customer service

I called into the shop as I was having cell phone problems the cell phone was over heating and the battery life was weak ..I called into the shop as a very concerned customer ..the phone was not answered 3 times and no response. ..when they actually answered a girl called khamo answered the phone <br> I asked why wasn't phone answered she rudely responded that the shop was full and the had to attend to the customers in store. And gave me insufficient information to be able to get my cell phone fixed...firstly I was left with out a phone for 3 ****en weeks lost my memory card and everything on my phone she couldn't tell me to save my thing else where can't wait my contract ends I fail to understand why didn't they replace that phone as I've only had the phone for less 8 months but it already has battery problems ...and your useless network quality sinks