Poor customer service

good day<br> i visited telkomsa in westgate shopping mall on the 16th December to apply for a contract phone,submitted my document to the consultant whom i found out is alos the manager,on the 17th i sent the last of my supporting documents which was my payslips,i originally sumitted bank statements Proof of residence and id copy. so from the 17th of december up until yesterday i was following up with this guy been sending emails everyday got a response on fiday 18 an thursday 24 but still havent been assisted in anyway by being told wheter my application has been approved or not,i call everyday send emails everyday and i get no feedback at all,yesterday i went there just to find out this Bonginkosi Mbatha havent attached my documents to my application but it was laying there at the back somewhere,i am desturbed by this,my personal stuff laying around and for this manager to keep me on hold for merely two weeks without even giving me a call...i really want this phone an i mean im giving them business but to be treated like this is disturbing....please help me resolve this i spoke to a consultantant Craig who assisted me and enev told me that im the 5th customer to have this problem