Poor Customer Service

On the morning of the 16th of December 2015 I went to a Telkom store in Vanderbijl Park seeking a mobile contract. I was assisted by the assistant manager who informed me what type of documentation was required in order to process my application. I requested to fill in the form as I had my payslip and I.D copy in my possession. On the 17th at 12:30 I returned with my proof of address as well as 3 month bank statement. The lady in question loaded my credentials and advised me that she was processing the application. I was asked to take a seat and that the process will be painless and will not take long. After 2 hours of witnessing her moving up and down the store seeking assistance from other representatives I stopped her and demanded she explain what the issue was as many customers that arrived after me were long gone and assisted diligently. I informed the lady that I will be attending to other errands and will return an hour later she was not around. I returned on the 18th only to find out that she was off yet my application still had problems. According to the reps. in-store I was informed that it was incorrectly captured. I'm displeased with the service I received.