Poor customer service

My case number is ***5. <br> I have been waiting for feedback regarding my brand new laptop having software problems and I received nothing. <br> It is well within my right as a consumer to get a new laptop and not a repaired one as per the CPA. However as per your staff the technicians are still looking into the situation with my laptop and can not give me a direct answer. It has been 2 weeks. No laptop, all i can say is that I better not be getting billed for these weeks. The response from head office level as well as store lever is disgusting. I have been making numerous calls and going into the store to check in the progress but never getting an answer or anything remotely close to a solution. I'm sure the response I will get will be 'we are sorry for the inconvenience, we are looking into the matter and will provide feedback' if that is the case don't bother! Cancel my contract!!! <br> <br>