Poor customer service ***

Sir.i had a telkom line .ihave camcelled the line on october 2024. I received communication from them on 6 november..that they will tesolve the Matter & will within 60days.i am still waiting & now my account is standing at 2900 Rands.pls assit in this matter.phoneseveral times no response. Thankinh you..mr S C tayob.mjy line no is ***.my cell no is 082⁴589248.