Poor customer service

I recently received my March invoice, which indicated that payment for February had been received. However, after checking my bank statement nine days later, I noticed that no payment had actually gone through.

I then contacted Telkom to request an invoice so that I could settle the outstanding amount. During this call, I was informed that my account had already been handed over to a collections service.

This came as a surprise to me, as I did not receive any prior communication informing me that my account was overdue or that it would be handed over if payment was not made. I did not receive any email, SMS, or other notification regarding this matter. Additionally, I have not received any communication from the collections agency to confirm that they have taken over the account.

My network services are still active, and I am willing to settle the outstanding amount immediately. However, I was also informed that Telkom does not have contact details for the collections service, which makes it difficult for me to resolve the issue. I need an invoice to make payment, very disappointed by the lack of communication and the wrong information you guys display.