DP
Denashri P
1 reviews | Active since Nov 2015
12 Nov 2015, 11:59
Poor customer service
I took out a new unlimited data contract with telkom and there has been no network and no reception for over a year. I asked to cancel the contract in Jan 2015 with case no. ***8 but no response to date and a new case was logged again with case no. ***0. Why is telkom so unhelpful?
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Replies (1)
Telkom's replyOfficial
12 Nov 2015, 13:11Hello denashri99,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM167040
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM167040
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Telkom's reply12 Nov 2015, 13:11
Official
Hello denashri99,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM167040
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM167040
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***