Poor customer service

I ordered a device online on the 12th of October, was called to inform me that I qualify for the device on the 20th October, consultant informed me that will receive my device within 5-7 days upon the deduction,which was done on the 24th.on the 4th of November I tried to call the call centre which I went through after 20 minutes with no luck. On the 5th I tweet my story to telkomsa. Eric the social media inform me to stop going to social media coz he requested sale team to call me,#his attitude must fall. On the 7th I call de call centre n requested to speak to superior, Team Leader Brenda inform me that she can't find my details on the system,meaning that I don't hv contract yet with telkom, surprisingly money was debited from my account but nobody inform me if they have the device or not.<br> This type of service is appalling TELKOM and is the worst ISP and if I get charged this coming month I guarantee TELKOM that i will be going to the OMBUDSMAN. It's disgusting the inconsistency, horrible service and the *********** staff that you employ that cannot answer questions or offer solutions. I wonder what will ICASA & CPA says abt this.I RATHER CANCEL THE CONTRACT BEFORE I GO TO 24