1 reviews | Active since Oct 2015
POOR CUSTOMER SERVICE!!!
on the 10.10.2015 i visited the Phoenix branch Telkom.upon entering the store, i was informed in a very aggressive manner, that no trolleys are allowed in the store, Clinton began to raise his voice at me infront of all the other customers to leave the store. i asked him to please assist me and maybe send through a consultant outside as i was alone and could not leave my trolley outside the store un-attended too.the consultant refused and became more aggressive and then i was asked to leave. Please keep in mind that i have has a business contract with Telkom for the past 14 months.<br> on the 29.10.2015 i then decided to take another contract with telkom Phoenix branch, completed all documentation and sent it through and was told to pick up the sim from the west street branch due to convenience, however the 1st time i was given the incorrect sim card, and was then told to go back to west street and pick up another sim card, upon my 2nd pick up, i then realized that the cell number was incorrect, i then called the Stanton at phoenix and asked for assistance, he became agressive on the phone and screamed at me and then when i asked for the manager he said no ways and cut the call on me.
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We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM163264
Kind Regards
Zulfah
Telkom Social Media Team
Best regards,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM163264
Kind Regards
Zulfah
Telkom Social Media Team
Best regards,
