poor customer service

im very much irritated by telkom customer service today i dont knw how many times i have called to request for my balance as thy sent me a text stating amount they would debit is 42rand what should i assume for their errore in sending me text because i can leave 42rand in my bank.bt what makes me so irrate is the fact i spoke to thandokazi who said i must callback that was 5hours back and nokwanda who seems very dis intrasted as i just wanted her to take my details when the system is up and running she can send proper text with regards to my balance as i did not want a callback jus a text but that a huge thing i was requesting!