Poor Customer Service

I had WIFI service with Telkom which in the beginning was was good and well. I experienced a challenge with the service where i my area the Telkom box was nandelised causeing issue with the service, I reported the matter and the repsonse I got was not satisfactory was told I should wait till the other customers in my area have the similar challenge. I was not offered any alternative solution or rresolution to the problem I had at the time. I thestopped paying the WIFI service they were so quick to put me on ITC messig up my profile. Now I dealt with the Attorneys assigned to my account , was not paying as could not afford but just wanted them to acknowledge the challenge I had. I finally got the account settled on the 02.05.2025 sent the proof payment to the Attorney, asked forthe paid up letter they advise should speak to Telkom. I reach out to Telkom have not had any feedback about the matter . Why has not my profile being up dated that I no longer owe them. I'm so dissapointed with the service , will not recommend my friends and family to use this services. Telkom does not take they customer serious. I would actually rate the 0 this 1 does not do they any Justice.