Poor Customer Service

I joined mobile device insurance under Telkom. Company handling their claims called Admin Plus.

Short story of what happened…. I was very disappointed with this insurance after paying for my insurance for period of three years without missing any payment. This is kind of service I get when I lost my device😡😡😡. I lost my device on 27 Jan 2023( Friday Evening). 28th Jan 2023 ( Sat Morning) I reported incident to the police station then received a case number. On 30th Jan 2023 ( Mon) when submitting my documents to them, they said must get an affidavit which I did the same day. I kept on calling everyday and write emails to them, they just kept on saying a handler will call me before the end of business day , for which never did. This is the list of people I spoke to Ayanda, Mojera, Aphiwe, Lawrence, Ephraim & Danielle. At last demanded to know the person who is handling my case his name is Raquel. Raquel really take ages to get back to you. His last communication with me was on 15 feb , he said they are in process of procuring a new device for me. I followed up on 16 and 23 feb 2023. Right now I lost patience. Yhooo guys never never 👎 ever join this insurance , they are slow and they are just bad news. I regret joining this insurance company because clearly don’t understand state of emergency. How am I suppose to get on with life without a cellphone, I use it for many things. Now I’m stuck due to them not delivering to their customers. TELKOM should know better should not partner with *********** third companies.