Poor customer service

I visited Telkom shop at Mall @Carnival. the level of service is unacceptable. I understand that there are covid restrictions in terms of the number of people that should be in the store, but still it does not justify the way they treat customers. The consultants look unhappy and frustrated, it's a pity they had to take it out on us they don't look rushed to offer each client speedy service, they are unfriendly. I went there just to do a sim swap...but it took me the whole night if not the whole year to receive attention. I don't think I will ever go back there again.