Poor customer service

Hello Peter<br> <br> The process to upgrade my cellphone contract has been exceedingly difficult. I have been at it for the last 3 weeks without any progress/success.<br> <br> I first visited the Sandton store and submitted a complete and signed contract, ID copy, payslip and bank statements, and was told to await stock of the phone I requested. At the Sandton store, I was told that the a credit check had been conducted after which when the stock arrives, I would be notified and be able to pick up the device. <br> <br> Much to my dismay, no stock arrived in a over a week and after calling about 8 Telkom branches in the Gauteng region, I managed to find stock of the device I requested, in Pretoria. After travelling from Sandton to Pretoria, Brooklyn, upon arrival I was told no credit check had in fact been conducted.<br> <br> I then had to fill out security questions and was told that the would be approved at a head office (back office) which could take anything from 2 days to a week. (How can renewing a cellphone contract take anything from 2 days to a week?)<br> <br> To date, after innumerable twitter and email escalations and phoning the Telkom stores, I still have not been assisted.<br> <br> This is poor.<br> <br> LM