Poor customer service

I went to Telkom in the CT city centre to pay my telephone account. There was only one agent available to assist a queue of people who wanted to pay their accounts. We were notified that no card payments was possible due to a system error and that cash payments were accepted. Immediately after that Mr Ockhuis came to the payment agent and requested to do balancing of cash. This process was in the 20th minute whilst we were waiting for them to finish. I asked Mr Ockhuis if it was not better to assist the customers first and do the balancing afterwards. He retorded in a rude matter that their were alternative ways of paying and that I could go use those methods. \Why dont you go to the shops and pay there"He stated he wanted to finish his work. I told him that he has a bad attitude. I asked his colleague who the manager was and he referred me to Mr Vernon Hendricks. Sadly he was standing two desks away from Mr Ockhuis and did not once intervene. I have always been a loyal Telkom customer and did not appreciate the nonchalant"