Poor customer service.

Telkom Woodlands mall Pretoria East.

On the 11th July I went to upgrade my contract. The service customer, a lady, was so unprofessional.

When I get to the counter instead of greeting and asking what she can do for me, she made me wait for her while she was updating her status on WhatsApp. Until she was finished she raised her head to ask what she can help with. I don’t care about the greeting, but the annoyed look on her face got into me.

I then asked to upgrade my contract. She checked the available options and quoted me R569 for 80GB deal. I was ok with this. As we are talking, another frustrated customer screaming at her colleague grabbed her attention. She decided to leave me hanging and go rescue her colleague without even asking me if she can leave me for a minute to go help her colleague. I stood at her counter like a fool waiting for her to finish. She never finished, after waiting for a good 20 minutes her colleague then came to my rescue. And gave me the deal at R499. When I asked why is the price different, he then told me because I have a router at home. She never even bothered to ask if I already have a router. The colleague was very nice and helped me so well.

I am not happy with this treatment from this one lady. I hope she doesn’t treat all customers like this.