Poor Customer service

I took out a new LTE contract with Telkom with a mifi router on the 21.11.2023. Everything went through and i was promised delivery on Monday 27.11.2023. Nothing came through, i called the and they advised that it's still with a creditors and they still need to capture some information and delivery will be today 30.11.2023 & I haven't received anything and no communication from them. I call again today but i'm not getting any assistance.