Poor customer service

Telkom's attitude towards customer service and customer satisfaction is very pathetic. I app**** online in March 2019 for one of their promotional deals. I was approved and even got my password. By May 2019 i was still waiting for the router and wifi connection after receiving sms'es that they are awaiting stock. Went to Baywest Telkom branch in May 2019, after cancelling the online application they made a new application. Consultant said credit vetting will be done. I phoned the branch to find out what the progress is. Their response it's still awaiting credit vetting. To date I haven't heard anything from Telkom.