Poor Customer Service ,28 February 2026 (09:38)

To Telkom Management,

I am writing to formally raise a complaint regarding the service I received this morning at approximately 09:38 from a consultant named Phumla Ngobese.

Unfortunately, the interaction was extremely disappointing. The consultant sounded disengaged and uninterested in assisting me. From the tone of her voice, it seemed as though she did not want to engage in the conversation, and my query was neither properly heard nor resolved.

As a customer contacting a reputable company like Telkom, one expects professionalism, courtesy, and a willingness to assist — regardless of the time of day. Instead, I experienced what felt like dismissive and unprofessional behaviour.

In an economy where many South Africans are actively seeking employment, it is disheartening to encounter such poor service from someone representing your brand. Customers contribute to the success of your business, and respectful engagement should be a basic standard.

I kindly request that management address this matter appropriately and ensure that customer service standards are upheld. I trust this feedback will be taken seriously to prevent similar experiences for other customers.