Poor customer service!

We are currently receive really bad customer service from Telkom!

We have tried on numerous occasions to fix our billing challenge. We have app**** for a 12 month R806 UNCAPPED FIBRE CONTRACT and instead Telkom incorrectly created an account for the R806 month-to-month. The difference is that the FIBRE installation, router and activation is FREE. Telkom has added this to our billing account and we are unable and struggling to get it changed and removed!