Poor Customer Service

on the 25th March I called Telkom insurance to make a claim for my lost cell phone. I was advised to email the relevant documents and make the access fee payment. All was done on the 28th March and called in spoke to Lina, to confirm if all documents and payment was received as per request. Lina confirmed that all is in order and also advised that Authorization will be confirmed on the same day (28th March). The 1st April we called back to follow up on the claim spoke to Priscilla, and she gave a different story that Authorization hasn’t confirmed the claim yet. I asked to speak to manager or team leader since she couldn’t answer my questions. But was told that both the manager and the team leader were out of office. I advise Priscilla, that can I leave a massage for them to call me back. Till today I haven’t received any call from neither of them. I called in today (3rd April) spoke to Lina, and she’s now giving a different story compared to what she advised me on the 28th March. When I ask to speak to her superiors she also says they out of office. I’m disappointed with the poor customer service I receive from Telkom. And this is not the first time I receive such poor customer service from Telkom, also in 2017 I had to involve hello peter and that is when I got helped quickly.