Poor Customer Service

My phone was ****** a month ago and i went to telkom in promenade for assistance but they were not very helpful. I was told to go to the police station but was sent back to them as they are sales assistance for telkom they were suppose to know that i cant make a case without blocking my phone to obtain a reference i was referred back and forth. Then i was told they cant phone there i must take the number from them and phone from home to get my phone blocked. After all this i submitted my claims to insurance and my dismay the insurancewas still on the old phone and not on the new phone. The amazing assistants at cape gate branch helped me update it. I went back to telkom promenade and the lady that sees to everyone who walks in by the door so rude. She is helping you but also helping others without an apology or askingvto be excused. The floor manager had to phone me back which he didnt as i feel the fault wasat telkom and not my fault the insurance was not put on my new phone as i requested. The insurance fee is now more and i was sent a statement showing it but i also feel they need to reimburse me some how due to the increase now as to what i paid before. I would likeThe floor manager or Emile to call me as they said they would.