POOR CUSTOMER SERVICE

I lodged a case with Telkom for data 1gig that I bought on the 16th of September 2018 that was never loaded on to my number. An sms was sent to me confirming that the case will be resolved within 72 hours. Nothing has happened. Whenever i call their call centre I am being told that the case is being escalated to a manager and nothing seems to be happening. I am ****ed to the core. I need my data. My case number is ********** 5. I need my DATA telkom