Poor customer service

Two cellphone contracts were taken out with Sigma International without my consent. The documents were forged and the irresponsible agent working for Sigma International, processed the application and it was approved. Few days later, the devices were delivered. I immediately contacted telkom customer care and told them what happened and was told they can't assist me. I've been been to every telkom store in Durban to cancel and return these devices. The arrogant staff said they cannot assist me. Eventually through some investigation I got the contact details of the irresponsible, unprofessional Sigma international agent. He told me that he was not aware of the issue and did not see it as a case of ***** and identity theft. Eventually the devices were taken back to their store room for 'safe keeping'. And I was contacted by the manager of Sigma international and was assured that he will get to the bottom of this and cancel the contracts. After several weeks there was no news or any information regarding this matter. Everytime I contacted them, I was told that they are waiting for forensics to get back to them. It's been over 6 months and there's still no news regarding it. I managed to get a copy of the application forms and documents that were issued for the application and all the documents were forged. At first I received bills for the devices and they are currently in use by God knows who. Recently I found out that the devices were 'misplaced' and agent who took out these devices was dismissed.

After making numerous calls, logging countless ***** reports and visits to the various telkom outlets I'm stuck with the bill for these devices which I did not apply for and don't have. I have received no cooperation or assistance from telkom and Sigma international, everytime I contact them it's more and more lies.