Poor Customer service

I have requested for the line to be moved to the new place on the 04/04/18. The line was never moved I called in the consultant told me the cables in the area are ****** and telkom won't be replacing them. In June I request for my service to be cancelled as I am not receiving any service from telkom, I was told they cannot cancel my service as the is an order pending ********** 37A. This Order it is an April order to move a line that is still pending from their side. I was told to call sales which I did and request them to cancel the order and my service Ref ********** 1 in July. I called in August order still pending, I request again for it to be cancelled Ref ********** 9. Called again in September same story order and service not cancelled Ref ********** . Can someone please help cancel my service with telkom, as I have not received any service since End of April 2018 and need my R700 refund.