Poor Customer Service

I'm trying to cancel my cellphone contract Acc ********** 88 - spoke to a useless Anelisa Nyathi who was so arrogant and not willing to assist. He tells me that his line manager Aquellah Hendricks is unavailable to assist me. He then puts me on hold after I told him not to do so. To my surprise Nomfundo took over the phone and then she spoke the same language as me. She understood my request and made the necessary arrangements to put a request for cancellation. Telkom doesn't need people like Anelisa talking to their customers. Poor telephone etiquette. Please help me cancel my contract on 20October2018.