Poor customer service

The below are email trails of my complaint;

Nhlakanipho Ngcobo [ MTN South Africa ] Mon 2018-08-20 07:58 PM Sent Items Cc: ********** ********** Good Day,

Today I has to wait on the line for 20 minutes to get through to an agent in KZN and was put on hold for another 39 minutes while the agent went to call a manager, I had to disconnect the call after the total call duration was 1 hour and the only thing i said was can I speak to a manager how does a person who is mentally stable put a person on hold for 40 minutes. Come to think about it even on the weekend I could not check my balance or buy data. The issues one is having with this network is ridiculous, The network is **** and customer experience has gone to the dogs. I would Like all the call recording I have made this month.

Kind Regards, Consumer Post Paid Manager

From: Nhlakanipho Ngcobo [ MTN South Africa ] Sent: 20 August 2018 07:25 PM To: ********** Subject: Fw: Complaint No response 3 days later still no manager or agent has called me back.

Kind Regards, Consumer Post Paid Manager

From: Nhlakanipho Ngcobo [ MTN South Africa ] Sent: 17 August 2018 06:48 PM To: ********** Subject: Complaint Good Day,

Trust all is well,

My name is Nhlakanipho Ngcobo, contact number port in to Telkom from Vodacom is 27 79 ********** .

I have been having an issue for the past few weeks, people who called me would go straight to voicemail while my phone was on. They would have to make 3 or 4 attempts to get a hold of me and that problem is still persisting. I called a week or 2 ago I was told I could not be given a reference number an email will sent to the porting department to be resolved and I would be contacted, that never happened.

Today I called apparently system where down, I request to speak to a manager I was put through to Mfundo after begin put on hold for 10 minutes. He promised to call me back he has not, his manager is Sherwin could you kindly send me his email and the contact center managers email.

Regardless of the high latency connect when it comes to data I have not complained at all but it has become a problem when I cannot call other Telkom numbers or other people not begin able to call me while my phone is on and when I’m in an urban area with coverage. I have a staff sim but my average spend on this prepaid number is about R400.00 which might not be much to you but it is to me.

Please forward this email to someone who can help, provide a turnaround time and provide me with reasons why I have not been contacted as promised by you staff. With Vodacom I never had such issues.

Kind Regards, Nhlakanipho Ngcobo Consumer Post Paid Manager ********** 328

Nhlakanipho Ngcobo [ MTN South Africa ] Mon 2018-08-20 07:25 PM Sent Items No response 3 days later still no manager or agent has called me back.

Kind Regards, Consumer Post Paid Manager

Nhlakanipho Ngcobo [ MTN South Africa ] Fri 2018-08-17 06:48 PM Sent Items Good Day,

Trust all is well,

My name is Nhlakanipho Ngcobo, contact number port in to Telkom from Vodacom is 27 79 ********** .

I have been having an issue for the past few weeks, people who called me would go straight to voicemail while my phone was on. They would have to make 3 or 4 attempts to get a hold of me and that problem is still persisting. I called a week or 2 ago I was told I could not be given a reference number an email will sent to the porting department to be resolved and I would be contacted, that never happened.

Today I called apparently system where down, I request to speak to a manager I was put through to Mfundo after begin put on hold for 10 minutes. He promised to call me back he has not, his manager is Sherwin could you kindly send me his email and the contact centre managers email.

Regardless of the high latency connect when it comes to data I have not complained at all but it has become a problem when I cannot call other Telkom numbers or other people not begin able to call me while my phone is on and when I’m in an urban area with coverage. I have a staff sim but my average spend on this prepaid number is about R400.00 which might not be much to you but it is to me.

Please forward this email to someone who can help, provide a turnaround time and provide me with reasons why I have not been contacted as promised by you staff. With Vodacom I never had such issues.

Kind Regards, Nhlakanipho Ngcobo Consumer Post Paid Manager ********** 328