Poor customer service

In November 2017 I ordered a phone on line it was delivered only to find out that they cannot port my number after I made it clear I don't want to change my number I requested that they collect they phone and cancel my contract to date they have not collect the phone they are debiting my account and I have to reverse it and it is messing up my credit profile I have been to Telkom mobile in Cresta I have completed forms saying to will be sorted but it is still not sorted.

My Case Numbers for my query: ********** 3 ********** 6 ********** 7 ********** 0

I have sent endless emails

From: Maselela, Mantsho Sent: 06 December 2017 08:36 AM To: Christine Debidayal (C) Subject: RE: order: ********** 67A

Good day

You did not respond to my last email yesterday.

Please let me know when are you going to send someone to come collect this phone as I DON’T WANT THE NEW NUMBER.

I hope you will response and not ignore my email.

Regards

Christine Debidayal does not respond to my emails.

Your customer service is very poor

Please sort this out and stop debiting my account