Poor Customer Service

I am very unsatisfied with Telkom 8ta......They suspended my cellphone line about 2 weeks ago and they took a debit order on 25 July 2015 and promised me they will open my cellphone line again. Until today I have spoken with various call centre agents who promised me they are having a look into the matter but no one is able to assist me and they just say they are going to give my details to the supervisor.... I am still waiting for the Supervisor to contact me regarding any information on why my cellphone line is still suspended. I must say the people in the Call Centre are beyond useless when it comes to customer service!!! They say the payment is not reflecting on their system, but how can a payment not be reflecting on a system after more than a week?????? They even blocked my incoming calls and messages so no one is able to get hold of me on my cellphone... I am due for an upgrade since April 2015 but with this poor service I will never upgrade and stay with 8TA, I will rather move my contract to Cell C where I never had a problem with customer service!!!!