Item: Telkom
Rating: 1
Author: Thembeka D

Telkom's replyOfficial

25 Jul 2018, 11:20

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom's reply25 Jul 2018, 11:20

Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

TD

Thembeka D's updateReviewer Update

25 Jul 2018, 12:10

Good Day Tumelo The number in question is ***. Unfortunately I do not have the reference number because one of your Agents (her name is Mukelisiwe, she works on sales dept 10213) refused to give me the reference number and her surname, she said they are not allowed to which I found it nonsensical. So I will give you the ID number which is ***. All I am requesting is a contract summary or a re-print of the receipt, that's all. I need it as in like yesterday. If you can e-mail that to me, I would be glad. E-mail address is ***. And please do not tell me to go to the shop, I have been there and I was told to call 081180 which they told me to call 10213 and none of those assisted me. I really don't understand what the deal is here cause you just need to look at the system retrieve the document and e-mail it. What is difficult? I will be waiting for an e-mail from you with the document I am looking for.

TD

Thembeka D's update25 Jul 2018, 12:10

Reviewer Update

Good Day Tumelo The number in question is ***. Unfortunately I do not have the reference number because one of your Agents (her name is Mukelisiwe, she works on sales dept 10213) refused to give me the reference number and her surname, she said they are not allowed to which I found it nonsensical. So I will give you the ID number which is ***. All I am requesting is a contract summary or a re-print of the receipt, that's all. I need it as in like yesterday. If you can e-mail that to me, I would be glad. E-mail address is ***. And please do not tell me to go to the shop, I have been there and I was told to call 081180 which they told me to call 10213 and none of those assisted me. I really don't understand what the deal is here cause you just need to look at the system retrieve the document and e-mail it. What is difficult? I will be waiting for an e-mail from you with the document I am looking for.

TD

Thembeka D's updateReviewer Update

25 Jul 2018, 12:27

Contact number is *** and the account number is ***.

TD

Thembeka D's update25 Jul 2018, 12:27

Reviewer Update

Contact number is *** and the account number is ***.

TD

Thembeka D's updateReviewer Update

26 Jul 2018, 12:05

It's been 2 days now and still no assistance from TELKOM, nothing. I did say that I need the document ASAP. What is the hold up now?

TD

Thembeka D's update26 Jul 2018, 12:05

Reviewer Update

It's been 2 days now and still no assistance from TELKOM, nothing. I did say that I need the document ASAP. What is the hold up now?

Poor Customer Service