Poor Customer Service

On the 19 June 2018 I took out a contract with Telkom in Century City for an uncapped deal they offered. I was told by the consultant that it would take 3 weeks to get an appointment date and time for a technician to come and install this for me. A month has passed already and I have heard nothing from Telkom ever since. On Wednesday, 18 July 2018 I called through to the call center and was given several different numbers to call for assistance but nobody could help me. For every number I called I had to wait at least 10 minutes to get through to an agent only to find out that they couldn't assist. Eventually when I got through to the department I needed to speak to, I was told that their systems were down and I need to call back the next day. This morning I called in, waited again over 10 minutes in the queue. I got through to Liyanda Njapha who advised my request has only gone through yesterday, 20 July 2018 at 09:52 AM. So basically, I will need to wait another week or 2 to get an sms with an appointment date and time. This is ridiculous!!!! Telkom is such a big company and offers all these great deals and services but fails to deliver. If Telkom had to be transparent with me and made me aware that it will take as long as this then I would completely understand. Don't make promises that cannot be kept. If I do not get a response with the soonest appointment date in less than a week I will be taking this further.