Poor customer service

So Wednesday I walked into one of your stores at Canal Walk and was absolutely disgusted with the service provided by your front-line staff. I queried about deals as I am looking to sign up with Telkom and cancel my existing contract with my current service provider. The contract I showed interest in the rep mentioned was an online deal. I proceeded to ask her how it works , what the sign-up process works ,what is required and if successful how do I obtain my devices. I also requested some assistance with looking up the deal and walking me through the process. Her direct response and I quote "No , can't help you", I posed another question and she repeated can't help you , just go online and look it up. As a Customer service manager of a well renowned American online store I was very disgusted by the service I had received and my effort not being reduced by this rep at all. This would never be the experience I would allow my staff as a manager to provide especially for a customer looking to leave another service provider and join Telkom. More training and coaching needs to take place of your staff and ensure that they are more customer obsessed and eccentric as this experience may cost you a contract today and turned away a potential customer. Another gent in the store in line before me experienced the same stinking attitude from the rep and was not pleased. Please I would like to hear back from you as to why I should sign up with Telkom after the experience I have had and also what is going to be done about the issue and experience at hand