Poor Customer Service

I am very disappointed with the service level agreement with Telkom. I called in on the 15 May 2018 to dispute my Telephone bill because ,I had temporarily suspended my landline from the 22 March 2018 and the line was only transferred to my new premises on the 15 May 2018,I was then given a ref no ********** 7. I was also told that a dispute will take 7 to 10 working days to be resolved, however, to date my bill has not been adjusted accordingly. I have called the Telkom Call Centre on numerous occasions to follow up on my dispute and I have received no joy. I have even spoken to a Team leader by the Name of David in the Port Elizabeth Call Centre , on the 20 June 2018,who advised me ,that he will escalate my matter directly to a lady by the name of Phinda in their credit department,who will get back to me urgently. Unfortunately my bill was never adjusted and the Team leader David ,never even bothered to follow up or even check if my query had ever been resolved from his end. I then called the Telkom, Contact Centre again to do a follow up on my dispute and I spoke to a new agent ,who could see from my ref number that my query is out of time, however, nobody will even take, ownership, accountability and integrity to try and resolve my query urgently. This is actually so sad in the manner in which Telkom actually treats clients, as though our business is of no importance to them .