Poor Customer Service

I am really disgusted with the ********** service from Telkom. I took up a 10mbps ADSL contract on the 15-05-2018 and the installation was done by a guy by the name of Mooney on the 01-06-2018. He did not have equipment. He asked me for a ladder as well as to purchase splitters from the Telkom store to complete the installation, I drove to the Telkom store in Chatsworth and was told that they do not have the part and that I should go to a 3rd party store called SoundTech and purchase splitters. I asked if the part is ISCASA approved and they said yes. I made the purchase at SoundTech and when I got home the internet was up. 2hours later the speeds were extremely slow. I called the installer and he stated that the line speed was dropped to 5mbps by the NOC department due to interference on the line. He then asked me to unplug all my phones and disconnect my alarm system, call the call centre and ask them to reset the speed and then test the speed. My question to him was "how must I call Telkom if I am going to be disconnecting all of my phones?" His answer "call them 1st and ask for them to call you back on a cellular phone" I did that and was told by the agent that they are an inbound call centre and cannot make outgoing calls. This was after waiting on the line for more than 20 minutes. I asked them to reset and I will test on my own. The speeds still did not change. The next day I went to Telkom in Gateway shopping mall and purchased 2 new splitters at my own cost again. Installed the new splitters and the speeds are a little better however I am not getting to the speed that I was told I would get on a 10mbps line. What I was unhappy about was that the installer requested for me to have my alarm system deactivated for more than an hour in an area that is not very safe. The installer made an appointment to come to my home on the 08-06-2018 to test the line from the exchange and did not come. I called his number that he gave to me and he does not answer. I left voicemails and no call back from him. I called his office and was told that he will call me back but to date no call back. I then called the sales department on the 05-06-2018 to confirm how will get my LIT box and sim for the router. I spoke to an agent by the name of Mukelisiwe at the Durban department. She was the most unhelpful and rude agent that I have ever spoken to. I asked for a teamleader. She placed the call on hold for about a minute and said that all teamleaders are in a meeting. I asked for her TL's name and she refused to disclose that information stating that the TL will have to introduce himself to me. I asked for her surname and she refused to provide me with that as well. I then asked to put me to the rating and she stated that she cannot do that. I will receive an sms to rate the service. Funny thing is that the Telkom IVR states otherwise. The reason for me asking to speak to the TL was due to my router not including a ****le to insert the sim card in. I was told that I must purchase a router at my own cost even after purchasing 4 splitters and a Wi-Fi range extender. I then called the billing department and was put through to a TL by the name of David. I asked for the call to be listen to and to provide me with feedback and get a sales TL to call me. Guess what ?48 hours later I had to call back, waited 20minutes while the agent transferred me to David and boom my call was dropped. I then received a call back 5minutes later from David stating that there are too many calls to listen to . He does not have any feedback and will call me when he does. This is unacceptable. Later in the day I received a call from Marlon. I don't think he really knew what my query was about. The way in which he spoke to me made me feel like I no longer want to be apart of Telkom. All he wanted to do was to get one of his senior agents to speak to me. I don't really know why though. Shaun his agent called me and I asked to be called back in half an hours time on Friday the 08-06-2018. He stated that he would call me back at 3pm on the same day. Its now Saturday and the time is 13:48 and no call. This is my Telkom experience. I will never recommend this brand to any of my friends and family. I will do everything to get this contract cancelled due to the disgusting and disgraceful service from Telkom.