Poor customer service

I've been using the Telkom LTE router for the past 2yrs without issue. I was called to upgrade my package from R500 to R550 and double my data on a promo offer which I accepted. My data ran out 2 weeks ago and I realized that I never used the total 60gigs. I called in and spoke with Abbort who helped me establish my issue last week and it was found that Telkom have not loaded all my lte data. he gave me a case num: ********** 5 and confirmed that I would have it resolved within 24-72hrs. I called in yesterday to ask why cant my data just be loaded as it was confirmed the extra data wasn't loaded so I don't understand why I need to wait for the investigation as this is a major inconvenience and its costing me a fortune to buy data from my cell phone provider. I wanted to speak to a manager as I cant believe that its so difficult to sort this out. Thabang said that his TL was on another escalation and couldn't talk. I work in call centre and understand how things are run so I wanted to make sure that his TL (Paul Mophoto) calls me back and I don't get forgotten about so I took down their details. Thabang for some strange reason snickered (laughed). This is terrible service and I expected a call back with a resolution asap. I received an sms yesterday from Telkom Mobile to say that they tried reaching me but i have no missed call. I still haven't received any feedback or call from a manager.

This is terrible service!

Reyaan