poor customer service

I made my cellphone claim on the 18th of march,the following day i got a response from Finrite admininistrators saying that my claim will be attended to as soon as they receive usage report from telkom.but to my surprise to this date i have not got any feedback from any of this two companies i am the one who phones them everyday and i am told they waiting for a usage report they dont even bother to update me all they do is to wait for me to phone and ask about my claim.today when i phoned and asked to speak to one of the manager i was put on hold for 30 minutes untill they hung-up on me .i realy hate telkom customer service,i never got what i want as a customer ever since i use it..i always get a bad service