Poor customer service

I had placed an order on the 23rd of March the debit order went through on the 25th but it was only processed on the 28th when I had phoned Telkom to query the debit order

Furthermore upon delivery Courier It handed me the phone outside my premises without even asking for verification of identification.

I had to remind them about rica. They told me they were in a rush and will process it while driving.

4 days later and my sim isn't even activated ! I had called Telkom on Thursday and was told that it will be escalated but I have yet to receive any feedback regarding this matter.