Poor Customer Service

My Telkom line went dead on the 11 March 2018. I called in and got a Reference number ********** 1. Operator advised that they are currently working on it. Now every time i call in they say the same thing with no difference also they mention that no technician has been allocated as yet to fix the issue. I still dont understand how they are working on it if no technician has been assigned to it at first. Telkom speaks a whole lot of lies.

This is deeply frustrating having no working landline and internet at home for days now. In case of an emergency i cannot even contact an emergency toll free number for help. This kind of service is totally poor from Telkom and someone needs to do something about it immediately or else customers are gonna cancel and move to another service provider.