Poor customer service!

I decided to move from Telkom to another service provider in order to get a better and cheaper service. However, I was contacted by Telkom (Shardonnay Pillay) on 5 June 2017 with a promo offer in order for me to remain a customer. This offer included a Lte ****le, T I Mobile Package with an ASDL Integrated sim card and 2 GB data per month. Everything went well until November 2017 when I was no longer allocated with the 2 GB data per month.

Needless to say after numerous telephone calls, visits to a Telkom branch (allocated with reference number ********** ) etc. from November 2017 the matter is still unresolved and nobody at Telkom can indicate to me why the data is no longer allocated to me on a monthly basis. I am being send from pillar to post, when I phone 10210 the call centre agent always recommend that I rather phone 081180 for assistance and vice versa!

The above-mentioned is really unacceptable and clearly demonstrates the reluctance of TELKOM to assist their customers!