Poor customer service

Dear telkom

I app**** for a product of yours and gave you all my personal details. I got confirmation that my application has been approved and then I got confirmation that the delivery is on its way. That was early December. No one can help or assist me in tracking my order. The courier company told me they had not even received it from telkom. I called in and was told the promotion is no longer running- even though it’s still on your website. Please advise.