Poor customer service

So I have a few issues....Firstly I emailed you a few months ago about an additional R8.50 charge on my data account but never got feedback. Secondly I missed a debit order payment but paid it in cash on the 01st Nov and made another payment via eft on Saturday 18th so I called your call centre and spoke to a consultant named Sandile Hlatswayo. Who was rude and unsympathetic. I queried the extra fee and was told it is a CLIP service whice I never activated or asked for...I asked to be refunded and to have it deactivated but was told that she will query it with the billing team and I would get a call back which has not happened yet. I was advised that my line will be restored within 24 to 48hrs but that has not happened and the most ridiculous I asked to cancel the debit order as I will no longer pay via debit order because Telkom charged me almost R300 for a missed debit on top of my bank fees...she told me I could not cancel it as it is mandatory? ???? Really so I as the consumer do not have a say in the payment means that I use however you have multi payment options available? ???? So I stated I would just cancel it with my bank and to my surprise this morning another debit of R1000 went off from my account...mind you my payment date is on the last day of the month and so is my salary so Telkom my bank charges and any debit order fees you add on my account I will not be paying. And I request that you look into it before I consult the Ombudsman and the rest of social media. I also want to mention i email you yesterday aswell and still no response so I suppose customers are not important. Please note I will cancel my account as soon as I can.