Poor customer Service

Good morning, I took out a contract last year with Telkom via BuyMondo and it has been a nightmare ever since. I subsequently couriered the device without opening it in January due to the fact that I waited for over three weeks for its arrival and it never came and I decided to approach another service provider. I also cancelled the contract within the stipulated days. I was assured that the contract was terminated by the agent. I was horrified when money started being debited from my account every month. I called and called and was given unacceptable excuses. Telkom, how do you debit money from my account when I no longer have the device and cancelled a contract with you guys? The worst part was that the money varied every month so who is using the phone because I am not? I keep getting billed every month even though my contract was cancelled and I was told it was and I returned the device in January? How is this possible? I do not have the time to deal with this incompetence. Your agents keep making all sorts of excuses when I call. I have supp**** every document that was asked of me and still I am experiencing this madness. This matter has not been resolved 9 months after the fact. How long does it take to cancel a contract because 9 months is unheard of??!!!!!!

Telkom Mobile has given me the worst experience of any cellphone provider yet and I warn anyone who takes out a contract with them that they do this at their own peril. I feel disrespected and taken for granted by Telkom and I want nothing more to do with them as service providers now and in the future. Shame on you Telkom!!!!!!!!!!!!!!!!!!!!!!!