Poor customer service

Telkom is so poor with their services by the the time of covid19 I wasn't work and only depended on basic salary and lead me in arrears where I couldn't afford anymore and later on I was retrenched from lydenburg smelter and wanted to give them the papers for retrenchment so they can close my account and kept calling them forever and there was no response until now I just tried calling still don't get the help and my account is already on arrears which is so sad because no one wanted a lockdown nor retrenchment it's a situation the whole country was facing and still faces.Now I demand them to remove their account on my credit profile or come up with something conducive.I rather die clean instead of unattended matters.At first I needed a relieve and later wanted to submit the retrenchment papers