Poor customer service

<p>I have had problems with my line where it is not syncing at the correct speed, I decided to make use of the online chat service to perform a port reset on 31/07/2017, however the agent become non-responsive although the chat was still connected until I disconnected it. The reset was never performed hence I decided to try again today on 01/08/2017. The agent was extremely unhelpful, rude and sarcastic and acted very unprofessionally. I took screenshots of our conversation as proof of the incident.</p>