1 reviews | Active since Feb 2014
Poor Customer Service
<p>I app**** for an ASDL Line. It was meant to have been urgent request as I will be working from home on 01 July 2017. I have been calling on a daily basis to find out how the request is going. Everytime I call I get a different answer. The first time I called O was told that there os a delay as the used tje wrong address. Next time I called i was promised it will be done in 7 days. Each time I call the time frame increases by 7 days. As of yesterday it is now sitting at over 21 days. I have had no joy. I get told to send e maila for quick response. Still waiting for a response. Please traom your call center staff andne mail department to get theair facts straight and do deliber on Service that was promised and not change their story everytime you call in. </p>
Thank you for getting back to me so fast. Just got of the phone woth Telkom. Still no joy and still nobody can tell what is going on. Ref no and order no. has been supp**** and now we are on 30 days for the installation. This time around told it is stuck with Network Dept. since the 20th and they don't know why. So in other words I cannot work from home and the company O work for has pay for all equipment tp be moved back to the office. Well done Telkom you failed another client
Thank you for getting back to me so fast. Just got of the phone woth Telkom. Still no joy and still nobody can tell what is going on. Ref no and order no. has been supp**** and now we are on 30 days for the installation. This time around told it is stuck with Network Dept. since the 20th and they don't know why. So in other words I cannot work from home and the company O work for has pay for all equipment tp be moved back to the office. Well done Telkom you failed another client