Poor Customer Service

<p>My ID document was ****** and the person who took the ID opened a telkom contract. I realised a week or two later that I had debit orders going of on my bank account. I went to the telkom at Gateway durban to sort this matter out and a case was opened. Submitted all the necessary documents. The customer service divison said they would get back to me however i am the one who keeps having to make follow up calls. after numerous failed attempts i then lodged a complaint and again 2 weeks later there has been no feedback given. Debit orders continue to go off on my account as unpaid which reflects badly on my credit record!!!</p>