Poor Customer Service

<p>Good Day</p> <p> </p> <p>I have been quering my account with Siyanda Gregory Mntaka (SGS) ********** at your Customer Service department</p> <p> </p> <p>My Cellphone line has been cut for non payment dating back to January .</p> <p> </p> <p>i have provided the agent with 3 proof of payments . Your Rep has failed to update me on what is happening the account. His excuse is that he is waiting on his billing department to get back to him. I repeatedly have to send him an email to remind him to give me feedback. I requested that he escalate my matter to management . I recieved no response from him .</p> <p> </p> <p>I do not understand why these payments have not been picked up as i have been using the same reference number provided since inception of this contract for the last few years</p> <p> </p> <p>the below payments has been sent to him.</p> <p> </p> <p>please get back to me and send me an updated statement reflecting these payments so i can make payment towards this account. I would also expect to be credited for the service fee , since my line has been suspended.</p> <p> </p> <p>Ref: ********** ********** 55030</p> <p> </p> <p>R 1199.00 – 14 December 16</p> <p>R1200.50 – 6 February 17</p> <p>R1233.7 – 13 April 17</p>