1 reviews | Active since Mar 2013
poor customer service
<p>I am perturbed by the fact that nobody from Telkom can give the regional manager (Mr Nicholas Ashton) feedback regarding my query …I waited 6 weeks for my 1st replacement S6 device (Imp**** warranty : defective within 6 months)… and now it seems we going the same route with new device (defective within 4months). The latter is also within the “imp**** warranty” period. I handed in the device on the 28March2017… to date nobody can give me feedback regarding the warranty assessment, because the device has no dents, cracks or has not been liquid damaged. If it is a latent defect they must replace my device.</p> <p>First time it was also a hassle and had to get the Customer Ombuds’ help in to resolve something that is clearly spelled out in CPA. If it is a latent defect why do you drag your feet to replace the device?</p> <p>Why can’t anyone give me feedback about my queries? If it takes another 6months are you (Telkom) crediting my account because my SIM is inactive. Who should I speak to if you are not even responding to your associate (Mr Ashton)…he is apparently still waiting for an answer from one of you at TELKOM. Please the must be one competent person that can assist us… just don't give me the standard line: YOUR QUERY HAS BEEN ESCALATED!!</p> <p> </p>
Can anyone at Telkom please tell me what is meant by the "imp**** warranty" period, because I'm getting the same hassles and non-compliance (CPA) as with my first new device which became defective due to a latent defect with the first six months andI had to go through the customer protector ombuds to get a new device. Even though I made a choice that after the warranty assessment that the device should not be repaired but replaced with a new one... the still want to issue me with the repaired device.
The device was less than 4 months old when i booked it in for a warranty assessment...please tell me or provide me proof of why this new device is not covered by the imp**** warranty as stated in CPA.
If you cannot provide me with the latter then please replace my device with a new one!
I'll also appreciate it if you could credit my monthly subscribtion whilst i'm not using the SIM.
In short: If you not replacing my defective device with a new one, please tell me why and why is it not covered by the imp**** warranty as stated in CPA!!
Thanking you in anticipation.
Kind regards
Terence
Can anyone at Telkom please tell me what is meant by the "imp**** warranty" period, because I'm getting the same hassles and non-compliance (CPA) as with my first new device which became defective due to a latent defect with the first six months andI had to go through the customer protector ombuds to get a new device. Even though I made a choice that after the warranty assessment that the device should not be repaired but replaced with a new one... the still want to issue me with the repaired device.
The device was less than 4 months old when i booked it in for a warranty assessment...please tell me or provide me proof of why this new device is not covered by the imp**** warranty as stated in CPA.
If you cannot provide me with the latter then please replace my device with a new one!
I'll also appreciate it if you could credit my monthly subscribtion whilst i'm not using the SIM.
In short: If you not replacing my defective device with a new one, please tell me why and why is it not covered by the imp**** warranty as stated in CPA!!
Thanking you in anticipation.
Kind regards
Terence