Poor customer service

<p>I app**** for an ADSL mid March 2017 and was phoned 22 March 2017 to do the application which was approved, received a message 28 March with login details and installation date 12 April 2017, 2 days prior to this receiveday another sms confirming installation date 18 April 2017, I phoned and was told that it was moved due to strike, my husband took off work 18 April in anticipation of the installation, morning of 18 April received sms that technician was dispatched only to get a call from technician that the line has been suspended due to my arrears, strange as I have never been a telkom client, after 2 telephone calls Telkom realises that the number they allocated to me was suspended due to previous owner of number in arrears they will sort it out and sms with new appointment , 19 April 2017 I phoned again only to be told that we must open new order in order for me to be allocated a new number, 20 April still no sms to confirm new appointment, going on 30 days now and still no installation???? How is this service???? How do you run a business where the customer means absolutely nothing to you????</p>