Poor customer-service

<p>The service i received yesterday caused this escalation. Yesterday i called and spoke to Smangaliso Maseko about the litte R0.34c that i was charged on my data contract case No. ********** 4. My contract is capped on R0.00 and this guy blatantly **** to me saying i was charged because i was roaming on MTN, damn how the hell on earth can i be charged if the line is capped on R0.00 using telkom mobile data only and another issue is the call was 33min and 25sec from that time he placed me on hold total minutes 30minutes(7min 1st hold"system slow", 18min 2nd hold and last 5min he was quite and asked me is there anything else) as a agent the easiest way to get out of a call if you dont know whats going on say to customers i will log a call for you. I am not happy with such service Telkom mobile.</p>